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He was 'indispensable'. Back to top Home News U. Once your withdrawal has been approved, we are not responsible for any third party financial clearing process that delays your payment being received.
Incorrect Account Information: It is your responsibility to submit the correct bank account details for payment of withdrawals. We cannot repay payments made by us to another account due to incorrect account details provided by you. If a payment is unsuccessful and returned to us by our bank payment processor, we will investigate such payment, notify you and request corrected bank account details.
Such unsuccessful payments will only be credited to your corrected account details once we have been notified by our bank payment processor that the payment has been successfully retrieved. Protection of Customer Funds : We are responsible for the protection and management of your account balance. We safeguard all Member account balances including, but not limited to, winnings in a separate bank account a client account that is independent from all of our corporate and operating accounts.
Consequently, in the event of our insolvency, while protection of your funds is not absolutely guaranteed, you would be entitled to claim monies from this account. Malfunctions 5. Malfunctions include but are not limited to :.
This means that your Wager will not count and any Erroneous Winnings will not be payable to you. This will be the case whether the Erroneous Winnings are credited to your account or not. If you are for any reason able to withdraw any Erroneous Winnings, you will be liable to repay the Erroneous Winnings to us or we may deduct the amount of the Erroneous Winnings from any other sums that we may owe you. Please see section 17 for details of how Game sessions and Wagers are treated if you are disconnected whilst playing a Game or placing a Wager.
Up to date details: It is your responsibility to ensure that your personal details are kept up to date. If necessary in connection with the management and operation of your Member account, we may contact you by email, telephone, text message or letter via the contact details you provide to us.
Keeping Password and Member Details Secure: Your Member account username, password and personal question details are for your personal use and should be kept private and confidential at all times. You should change your password on a regular basis. Where correct security information is provided, we are entitled to assume that all payment and gaming transactions made through your Member account are made by you. You agree to notify us immediately if you become aware or suspect any unauthorised use of your username or password.
Responsible Account Management: We take no responsibility for any third party access to your Member account and under no circumstances shall we be liable for any losses incurred by you as a result of misuse of your username or password by any person or for any unauthorised access to your Member account unless this is due to our negligence.
All transactions where your username and password have been entered correctly by a third party will be regarded as valid, whether or not authorised by you, except where our negligence or deliberate act has resulted in such party obtaining your username and password. You must monitor your Member account to prevent its use by another person.
Account Closure: We may temporarily suspend or permanently close your Member account at any time. We will take reasonable steps to notify you in advance of any such closure, other than where you have seriously breached these Terms and Conditions in which case such closure may take effect without notice. If we close your Member account we will refund you your entire withdrawable account balance other than where stated in section 5.
Such closure will occur within seven 7 calendar days after our receipt of your request and we will confirm the closure of your Member account by email.
You remain responsible for any activity on your Member account between your request and the closure of your Member account by us. Dormant Accounts: If no transaction has been recorded on your Member account for thirty 30 months and such account has not been self-excluded in accordance with section 10 below , we may choose to close the Member account and remit any balance to you using your last known payment details. Subject to our rights to withhold payments as set out in section 5, on closure of your account your outstanding funds, as recorded on our systems less any active rewards will be transferred to your payment card, bank account or returned by another payment method used by us and you.
Closure of your Member account will automatically render any open Games, Joy Points, rewards and entries in any reward schemes, promotions or competitions, including pre-registration or tickets for multiplayer poker Games and tournaments void.
We cannot reinstate these if the Member account is subsequently reopened. We will use reasonable efforts to ensure that you are removed from our marketing lists within two 2 days of your Member account being closed. We will review all requests to re-open a closed Member account.
Member accounts closed as part of our self-exclusion or cool off policy cannot be re-opened for any reason until the self-exclusion or cool off time period has expired see section 10 below. For further information, see here or. Malicious Code: You must not use or upload to the Website or our systems any form of malware including, but not limited to, viruses, worms, Trojan horses and spyware or any other code that may be deemed malicious.
To ensure a fair playing environment for all Members and Network Users, certain software tools and "advantage software" are also not permitted during play. Members are expected to make all decisions during Games themselves, without external assistance of any kind. In some circumstances, breaching this section 8. We may report any such breach to the relevant law enforcement authorities and cooperate with those authorities by disclosing your identity to them.
Employee and Contractor Playing Restrictions: Except as set out in section No funds or winnings in Member accounts used in this manner may be withdrawn. Site Activity Monitoring: Use of the Website may be monitored to ensure that you are not using the Website with a frequency or in a manner which might suggest you are is using it for bookmaking or other illicit purposes.
Collusion and Suspicious Activity: We maintain a zero tolerance policy towards Collusion and all other forms of cheating that might occur on the Website and, in the case of Linked Games, across Group Websites. Among other things, we monitor: i which Members and Network Users play with each other; and ii unusual Wagering patterns. We have built several systems to ensure the highest levels of fairness and integrity in our poker Games, including algorithms for the automatic detection of Collusion and Chip Dumping.
Please provide as much information as possible about the Collusion. Any such winnings, Wagers, bonuses and rewards shall be null and void.
Serious Breach: We may restrict or prevent your use of the Website or close your Member account at any time if we, on reasonable evidence, believe that you have seriously breached any of these Terms and Conditions including where you do not satisfy any of the requirements set out in section 4.
Chat Content Standards : We may provide you with a chat facility to enable you to communicate with other Members, Network Users and our chat hosts on the Website. We may review and keep a record of all content on our chat facility. Chat Suspension: If we consider that content you post on the chat facility is unsuitable, we may restrict or suspend your ability to use the chat facility or close your Member account at our sole discretion and your activity may be reported to your Internet Service Provider ISP or the relevant authorities.
Open Forum: You acknowledge and accept that your communications on the chat facility are not private or confidential, and may be viewed and used by others accessing the Website. You also acknowledge and accept that the chat facility is in use across Group Websites operated by the Gamesys Group. Your communications may therefore be viewed and used by members of those Group Websites.
Member Content: You grant us the right with the right to sub-license such right to edit, distribute and exploit the content that you submit via the chat facility, in all media for example, but not limited to, print, television and internet , which media may be in more than one country.
Subject to Section Confirmation of Your Rights: You confirm that you have the right to grant us the rights set out in this Section 9. Responsible Gaming: As part of our commitment to Responsible Gaming we provide you with the ability to control and limit your spending, options to temporarily cool off access to your Member account and an option to self-exclude and close your Member account for a set period of time. For more details on how you can control your gambling please visit the Responsible Gaming link in the My Account section of the Website.
Cool Off: You may temporarily exclude yourself from the Website for a period from twenty four 24 hours up to six 6 weeks by accessing the Responsible Gaming section in the My Account section of the Website, and selecting your required cool off period. On confirming the cool off period your Member account will be immediately suspended although if you have selected a cool off period during a poker Game or tournament, the cool off period will begin when your current poker session ends and it will not be possible to login to your Member account until the selected duration has expired.
Please note that when you select a cool off period it will only apply to the Member account that you are logged into at the time, and will not apply to accounts on other websites or, if you have more than one account in breach of these Terms and Conditions, any other account for this Website. It is not possible for us to override or remove any cool off period once set. Any balances and any advance Wagers including, but not limited to, pre-purchased bingo tickets and pre-registration in multiplayer poker Games and tournaments that you have placed will remain and any winnings will be credited to your Member account.
You can only access your winnings after the cool off period has expired. Where you have confirmed the cool off, all future Wagers, stage saved Games, pre-purchased bingo tickets pre-registration in or tickets for multiplayer poker Games and tournaments, Joy Points, rewards and entries in any reward schemes and competitions cannot be cancelled but you will not be able to access them during the cool off period.
It is possible that rewards or Joy Points may expire during the cool off period, in accordance with the Reward Rules and the Joy Points Rules. We cannot reinstate any expired tickets for multiplayer poker games and tournaments rewards or Joy Points if the Member account is reopened after the cool off period. We will take all reasonable precautions to ensure you are not able to gamble during the cool off period but, provided we have taken all reasonable precautions, we are not liable to you if you circumvent our procedures.
Deposit Limit and Frequency Control: You can set a maximum deposit limit and frequency control on your Member account by accessing the Responsible Gaming section in the My Account section of the Website. You can set or decrease such limits at any time with immediate effect.
Please note that when you select a deposit limit or frequency control it will only apply to the Member account that you are logged into at the time, and will not apply to accounts on other websites or, if you have more than one account in breach of these Terms and Conditions, any other account for this Website. All requests to increase set limits can take up to seven 7 days to become active. Self-Exclusion: We provide a self-exclusion facility. On request, although if you have requested self-exclusion during a poker Game or tournament, the self-exclusion period will begin when your current poker session ends we will suspend access to your Member account by way of self-exclusion for a minimum period of six 6 months and up to five 5 years, during which time it will not be possible for the Member account to be accessed by you for any reason.
Upon self-exclusion, all future Wagers, stage saved Games, pre-purchased bingo tickets, pre-registration in or tickets for multiplayer poker Games and tournaments, Joy Points, rewards and entries in any reward schemes and competitions cannot be cancelled but you will not be able to access them during the period of self-exclusion. It is possible that rewards or Joy Points may expire during the period of self-exclusion, in accordance with the Reward Rules and the Joy Points Rules.
We cannot reinstate any expired rewards or Joy Points if the Member account is reopened after the self-exclusion period. All remaining balances less any active rewards will be transferred to your bank card, bank account or transferred to you through any other third party payment method which we make available. Member accounts suspended due to self-exclusion cannot be re-opened for any reason until the self-exclusion time period has expired.
Any request to re-open a Member account previously closed due to self-exclusion will be subject to our approval and a 24 hour review period. You may withdraw your request to re-open your Member account at any time during such 24 hour review period.
If we approve your request after such 24 hour review period, you will be provided access to your Member account.
We will take all reasonable steps to ensure that whilst you are self-excluded you do not receive any marketing material from us.
You acknowledge that if you elect to self-exclude you are not permitted to open or use a Member account that is operated by any company in the Gamesys Group.
If you circumvent the measures that we or another self-exclusion service such as GAMSTOP have in place to exclude you and deposit into a Member account after having elected to self-exclude, all Wagers and winnings made during such time will be void and, subject to our other rights and obligations under these Terms and Conditions, we may refund any amounts that you have deposited during such time to you. Responsible Gaming: We take responsible gaming very seriously and may, in addition to the above, if we have serious concerns regarding the level of your gambling, close your account and refund any deposit balance and winnings if any to you at any time.
You acknowledge that your self-exclusion using GAMSTOP is only effective if you do not circumvent the exclusion measures we or GAMSTOP have in place including by registering additional accounts or accounts with substantially the same registration information albeit inputted in a different way and, provided we have taken reasonable steps to ensure that whilst you are registered with GAMSTOP you cannot access our products and services, and complied with our regulatory obligations in this regard, we shall not be liable to you in respect of such circumvention.
We may offer certain promotional rewards, which may include, but are not limited to free spins and bonus money from time to time. All rewards are subject to these Terms and Conditions as well as the Reward Rules and any other specific terms relating to the relevant reward that we publish. Failure to comply with such rules will render the applicable reward and winnings related to such reward as void.
We may withdraw, amend or cancel any reward scheme at our discretion at any time and without notice. If we do so, any rewards that you have opted in for or otherwise accrued, will still be valid in accordance with the terms that applied at the time of their grant or we will take such other measures as may reasonably be required to ensure that you are not otherwise disadvantaged.
Other than in exceptional circumstances, we will provide notice of any withdrawal, amendment or cancellation of a reward scheme. We may choose to provide additional complimentary payments to Members, either applied directly to their Member account or through mechanisms such as but not limited to offering the facility for Members to participate in bonus Games, schemes, via the chat facility including, but not limited to, through interaction on chat and chat games and through other types of games and competitions.
Where we on reasonable evidence consider you to be in serious breach of these Terms and Conditions, or where required to fulfil our regulatory obligations, we may withhold, withdraw, amend or cancel any complimentary payment that we may have applied directly to your Member account. We offer a Joy Point loyalty scheme to Members. Confirmed Wagers: A Wager is only placed when you receive confirmation from us, by way of on screen display of a transaction ID, that the Wager has been accepted.
At that time, the amount of the Wager will be charged against your Member account. All Wagers including, but not limited to, any payments for or using pre-purchased bingo tickets and pre-registration in or tickets for multiplayer poker Games and tournaments are final.
We cannot cancel or refund Wagers once they have been confirmed by us unless the Wager is declared void for any reason outlined in these Terms and Conditions. Minimum Wager: A minimum Wager amount applies to each Game, unless otherwise specified. The minimum amount will be shown before you participate in the relevant Game.
Except in the case of pre-registration in multiplayer poker Games and tournaments, where in some cases you may be able to cancel your entry before the multiplayer poker Game or tournament has started and you will be refunded your cost of entry, we cannot refund Wagers purchased for future plays that have not yet been settled. Any winnings related to such Wagers will be credited to your Member account once the play has been settled.
Except as set out in section Our right to Postpone Games: We may postpone or pause any Game at our sole discretion. In this case, any Wagers for the postponed Game shall still stand and the Game will be executed at the new time set by us. Cancellation of Multiplayer Poker Games and Tournaments: In the unlikely event that a multiplayer poker Game or tournament is cancelled, Members remaining in the multiplayer poker Game or tournament will be compensated according to the Poker Cancellation Policy, which you can find here.
Crediting Winnings: Winnings due on Wagers placed through your Member account will be credited to your current deposit balance automatically. This update of your Member account is not 'proof of win'. If upon manual review there is evidence of fraud, Malfunction or that you have cheated or done anything to enable or assist any other person to cheat, including by exploiting or manipulating loopholes in Game software or the Website, we may void certain Wagers and winnings and amend Member accounts accordingly.
Rounding of Winnings: We use a Wager multiplier to calculate and accumulate gaming odds and it is therefore possible that for certain Games, winnings payouts can be displayed for presentational clarity having been rounded down to two decimal places to the nearest currency unit for example, pence GBP or cents EUR or currency equivalent, if applicable. Taxation on Winnings: Any applicable taxes and fees in connection with any winnings awarded to you are your sole responsibility.
We may choose to make available to Members pooled Progressive Jackpots across networks and services owned and operated by the Gamesys Group and third parties. Where we do so and a live Progressive Jackpot contains player contributions, we will always re-distribute such contributions fairly according to the circumstances. Our decision will be final and no correspondence will be entered into, subject to your rights under section Progressive Jackpot Accuracy: We use reasonable endeavours to ensure that the Progressive Jackpot value displayed in a Game matches the value on the Game server.
However, it is the Progressive Jackpot value on the server that is used when the Progressive Jackpot is paid out. A small discrepancy may arise due to the delay between the initial Progressive Jackpot being displayed to you and the Progressive Jackpot that is actually won and paid out. Although unlikely, it is theoretically possible for the Progressive Jackpot to appear to be won by more than one Member during the delay period mentioned above.
In the extremely unlikely event of the server recording a win truly simultaneously, we may share the Progressive Jackpot equally between the winning Members. From time to time we may offer you the chance to enter competitions and promotions.
We will provide the specific terms and conditions for such competitions and promotions at the relevant time. You should therefore read these Terms and Conditions in combination with the applicable specific terms for any competition or promotion you wish to enter. Where such specific terms conflict with these Terms and Conditions, the specific terms will take precedence. Closure of your Member account during a competition or promotion in which you have participated will render your entry into such competition or promotion void and you will not be able to receive a prize.
We may withdraw or amend any competition or promotion at any time. Any such withdrawal or amendment will not impact any player who has already opted into the promotion or competition, or otherwise accrued any prizes in relation to such competition or promotion, prior to the withdrawal or amendment coming into effect unless any such withdrawal or amendment is necessary to prevent fraud or similar unlawful behaviour.
Publication of Winners : We are required to publish or make available information that indicates a valid award took place in connection with competitions and promotions that we run. To comply with this obligation, we may publish information about major prizewinners on the Website or at such other location as may be specified in the specific terms and conditions for the relevant competition or promotion. Unless otherwise stated in the specific terms and conditions for the relevant competition or promotion, the information we typically publish or make available is: surname, county and, where applicable, the winning entry.
In such circumstances, we are still required to provide this information to the Advertising Standards Authority on request. Complaints: If you would like to make a Complaint, please refer to our Complaints Policy which can be found here.
Member Account Balances: Save as a result of manifest error or our negligence, the balance of your Member account will at all times be as recorded on our server. Autoplay Facility: If you use an autoplay facility that we make available on any of our Games, the outcome of any spins prior to pressing the STOP button, including, but not limited to, any spin in progress at the time you press the STOP button cannot be reversed.
Chat Hosts in Multiplayer Poker Games and Tournaments: Occasionally, you might see our chat hosts playing in multiplayer poker Games or tournaments, or informing you about related promotions. They will be clearly identified as chat hosts, and their play will be in accordance with our Poker Chat Host Policy, which you can see here.
For security reasons, we investigate all incidents of Chip Dumping and we may suspend your Member account if we suspect you of being involved in Chip Dumping and if we find that such activity has taken place, at our discretion, we may cancel your pending withdrawals, withhold such funds involved in Chip Dumping including related winnings and deposits and close your Member account.
Soft Play: We may withhold winnings and void Wagers if we suspect you of not playing your hand to its full potential in a multiplayer poker Game or tournament with the express intention of helping another Member or Network User advance further in such multiplayer poker game or tournament.
Software Tools and Assistance: To ensure a fair playing environment for all Members and Network Users, certain poker software tools and "advantage software" are not permitted during play. These include, but are not limited to, hand history databases, so called "HUDs" heads-up displays of statistical information , tools offering advice on game strategy, accessing services for specific Member information, poker calculators, or any other form of software that could confer a competitive advantage over Members or Network Users not using such software.
Members are expected to make all decisions during Games, including poker, themselves, without external assistance of any kind. Confiscated Funds: If we suspect you of violating this section 16, we reserve the right to close your Member account and confiscate any account balance.
We apply confiscated funds to compensate those affected by such fraud or cheating. In some cases of payment card fraud or bonus fraud, the confiscated funds may be kept by the Gamesys Group as partial compensation for the losses incurred.
This distribution is done by the fairest practical means available and can vary on a case by case basis; and the Games in question are considered to be null and void, and any prizes that might have theoretically been won are not considered.
Results of Members of Group Websites: If you are a Network User and participate in a relevant multiplayer poker Game or tournament, we may report any actual or suspected act of Collusion, Chip Dumping, soft play, automated playing, manipulation of software, taking unfair advantage, fraud, money laundering, financial crime, or any other breach of our policies, including but not limited to this section 16, to the relevant Group Website.
Such actual or suspected acts shall be dealt with by the relevant Group Website in accordance with its policies. This may result in the withholding of winnings, voiding of Wagers and related bonus and rewards and retention of your related deposits by the relevant Group Website, together with the closure of your account with the relevant Group Website. For the avoidance of doubt, we shall not be able to assist you in relation to any decisions made by the relevant Group Website.
Disconnection Information: The Games are played over telecommunications networks. By way of explanation:. Some single player Games are multi stage and may include bonus Games. If you are disconnected from the Internet or a mobile telephone network during a bonus Game or a multi stage Game, reconnecting and re-selecting the Game at the same value where applicable should cause the Game to recommence from the point at which it terminated.
Non multi stage Games will complete the outcome of the Game or bonus Game in your absence and will credit your Member account if you win. If a bonus Game cannot for any reason be recommenced in this way, this is considered a Malfunction unless otherwise stated in the specific Game rules. If there is a disconnection, the records stored on the Game server shall be the final authority in determining the terms of any Wagers you place and the circumstances in which they were made.
Malfunction voids all Wagers and play, resulting in the amounts of your Wagers being refunded. Disconnection from a Linked Multiplayer Poker Game or Tournament due to a Malfunction: If you are disconnected from a multiplayer poker Game or tournament that is a Linked Game during a hand due to a Malfunction of the Website but no such Malfunction occurs on any of the other Group Websites, then you may be treated as sitting out and take default actions for example, check or fold, or post blinds automatically when it is your turn to post blinds until you are able to re-join the Linked Game or until the Linked Game ends.
If you are disconnected from a multiplayer poker Game or tournament that is a Linked Game during a hand due to a Malfunction of all of the relevant Group Websites, then the relevant Linked Game shall be cancelled, all Wagers and play shall be void, and the amounts of your Wagers shall be refunded.
You agree that you will only use the Website in accordance with these Terms and Conditions. Nothing in these Terms and Conditions shall exclude or limit our liability for fraud, fraudulent misrepresentation or for death or personal injury resulting from our negligence or the negligence by us, our employees or agents.
You have certain rights under the law. These include that we will provide services with reasonable skill and care and within a reasonable time. You have certain legal remedies if we breach any of these rights which may apply irrespective of these Terms and Conditions. Nothing in these Terms and Conditions is intended to affect these legal rights or other rights to which you may also be entitled. You acknowledge and agree that we are not responsible for any damages, losses, expenses or claims which may be caused by any:.
If we breach these Terms and Conditions, we shall only be liable to you for losses which are a reasonably foreseeable consequence of such a breach which means that the losses could have been contemplated by you or us at the time of entering these Terms and Conditions.
In no case shall we be liable for indirect, incidental or consequential damages which are a side effect of the main damage and were not reasonably foreseeable at the time of entering these Terms and Conditions.
Subject to Sections We do not endorse, warrant or guarantee any third party product or services shown on the Website and will not be a party to or in any way be responsible for monitoring any transaction between you and third-party providers of products or services. You acknowledge that if you gamble there is a risk that you may lose money. We do not guarantee that: a you will be able to access or use the Website at times or locations of your choosing; or b any files that you download are free from malware, viruses, contamination or destructive features.
Whilst we use reasonable efforts to correct any inaccuracies, errors or omissions as soon as practicable once they have been brought to our attention, we do not promise that any information provided as part of the Website itself will be accurate or free from errors or omissions. Whilst we use reasonable endeavours to provide the Website and the Games reliably, outages and unexpected downtime will occur.
We do not make any guarantee of uninterrupted service. Access to the Website may be suspended temporarily and without notice in the case of system failure, Malfunction, maintenance or repair or for an Event Beyond Our Control including, but not limited to, outages or software errors that result from actions taken by social media websites. The information and other content provided as part of the Website does not constitute any kind of advice, recommendation or endorsement by us and is not intended to be relied upon by you in making or refraining from making any specific decision.
We therefore disclaim all liability and responsibility arising from any reliance placed on such information or content by you or any Member or Network User, or by anyone who may be informed of any of its contents.
Subject to us taking reasonable steps to notify you of any account closure in accordance with Section 7. The names of products and services including, but not limited to, the names of our Games are the trade marks of us or our licensors. The Website Material is protected by copyright laws and treaties around the world.
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